Frequently Asked Questions

How many Invidyo cameras do I need to buy? Should I put a camera to every room in the house?

Our customers usually prefer to buy 2 or 3 cameras. We suggest installing one in the room that the child sleeps, one in the room that he/she spends most of his/her time during the day. The 3rd one can be placed either in the kitchen where he/she eats or in the living room monitoring the daily routine. You will be able to access all your invidyo cameras from our mobile app.

Do I get a discount if I buy more than one camera?

You most certainly do. Just go to our shop page and select the number of cameras you want to buy. You will see the discounted price that will be applied to your multiple camera purchase.

Do I need the Invidyo plus subscription to be able to use my camera?

Although you do not need Invidyo Plus subscription to actually use the camera, it will significantly enhance your user experience. When you have the Invidyo Plus subscription, you can go back and watch videos recorded in the last 24 hrs, 7 days or 30 days depending on your subscription tier. With the free standard subscription you can only access videos recorded in the last 4 hours

What will happen when Invidyo plus subscription expires?

When your subscription expires you can either extend your subscription or continue using your camera with the free standard subscription. With the free standard subscription you can only access videos recorded in the last 4 hours whereas with our Invidyo Plus packages you can go back and watch videos recorded in the last 24 hrs, 7 days or 30 days depending on your subscription tier.

Can I move the camera head remotely?

Yes you can remotely Pan or Tilt the camera from our app. In addition to this, invidyo has a 130 degree wide angle lens meaning that the camera allows you to see most of the room even when you are not actively moving the camera. This ensures that your event recordings captured during the day also have great coverage of the room.

Does the camera come with wall mount apparatus?

Yes, we provide a wall mount and the necessary screws.

Does invidyo have 2-way audio functionality?

Yes, we have 2 way audio. You can send you own voice to the camera or choose to play one of our pre-loaded lullabies. Simply go to the live video screen and press & hold the microphone button.

Do I need to perform the QR code setup for each mobile device that I want to access invidyo from?

No, you only need to perform the QR code setup when you first connect your camera to your WI-FI router and again if you ever change your WI-FI password. No need to do it again just for using the invidyo app on another mobile device. You can just login with your username and password and start accessing your cameras from a new mobile device. You can also allow other users to access your cameras using account settings in our mobile app.

Can I watch my cameras from 2 different devices simultaneously?

Yes, there is no limit to the number of mobile devices that you can simultaneously use to watch your cameras.

Do you provide installation services?

No, invidyo installation is straight forward and does not require any technical expertise. If you need to mount on a wall or ceiling, you can just use a local handyman. Parts necessary for wall mounting are included in the box.